Battery problem update

[Stoopo]

Found this on the Canadian Ford site.

The way it’s worded suggests Wi-Fi updates might take days depending on the connection. No mention of needing the engine running.1E5084D8-3798-4187-BC26-195687558D97.png

The issue that many of us have is that we can connect to the Ford servers using the cars Wi-Fi but the server reports that the software is up to date, even though the new software is available for download on your computer. There is no point in going to the dealer because there is nothing wrong with the car..... its Ford's servers.

There’s also the issue of some thinking they need to have the engine running whilst the car downloads the updates via Wi-Fi. Someone on FB left his car running for over an hour on the drive whilst he did an update and the temp gauge hit 120.

[Ron240]

There’s also the issue of some thinking they need to have the engine running whilst the car downloads the updates via Wi-Fi. Someone on FB left his car running for over an hour on the drive whilst he did an update and the temp gauge hit 120.

When you did yours did you park up and initiate the download with the engine running, then switch off and it kept downloading?

[Denty1964]

Mine went in today due to the car going in to sleep mode even though we use the car 3 or 4 times a weeks with a 50 mile trip weekly.
Ford contact me at 16.30hrs (after having the car all day) to say the battery is only at 51% and needs to be charged up over night. Cost, £75.00.
I told them, I will charge it myself but a car that is used as much as it is, should not be running its battery down and there's an obvious issue.
£75.00 to plug it in over night when this is a warranty issue.

[Ron240]

a car that is used as much as it is, should not be running its battery down and there's an obvious issue.

Just for comparison my ST in the just under 9 months Ive had it since new has for the most part only been coming out of my garage once a week for short journeys of around 10 miles in total which consists of 4 starts of the engine.
It has had occasional trips a bit longer, and 3 of around 110 miles and I have not had any problems at all with the battery.
So yes I would agree that yours definitely has an issue.

[Rizmo]

Mine went in today due to the car going in to sleep mode even though we use the car 3 or 4 times a weeks with a 50 mile trip weekly.
Ford contact me at 16.30hrs (after having the car all day) to say the battery is only at 51% and needs to be charged up over night. Cost, £75.00.
I told them, I will charge it myself but a car that is used as much as it is, should not be running its battery down and there's an obvious issue.
£75.00 to plug it in over night when this is a warranty issue.

What a rip. I would definitely charge the battery at home and change my dealer if possible. I'm sure the battery is only warranted for the first 12 months. Ford can give permission to the dealer to replace it. I would raise the issue with Ford. No harm in trying . Hope you get it sorted soon .

[Denty1964]

The dealer said its all covered by the warranty include battery. I guess they just want to go through the formalities before changing the battery? Ford will probably ask if they have followed the checks before paying out for a new one?

[Sparks]

Sorry, but this enrages me....£75 for an overnight battery charge is your dealer taking you for a mug? When I had problems on my last Puma the dealer did 2 overnight charges and didn't think to even mention any cost.
If changing dealers is not possible (and you should if it is) make a lot of fuss in the service area. Also make a complaint to Ford CRC. Rant over.
Anyway, the problems I had were not cured by any overnight charging, which was short lived. They cured it with a software update in the end.
So far, no problems with the new car (August), even through all the low temps and weeks of short drives...............Touch wood...
Good luck with it all

[Denty1964]

Collected the car with intention to 'have a bit of a go' over trying to charge me £75 to charge the battery. However, when I got there they said we've charged the battery and there doesn't seem to be a problem. I said I hope there's no charge (pardon the pun) they said 'No'.
Anyway, as there doesn't seem to have any problems they asked me to keep an eye on it and bring it back if it happens again.
I informed them that the car is used daily and does a 40 mile trip once a week. This should be more than enough to keep the battery healthy. They repeated, bring it back if it does it again.
I'm sure I will be back.

[Stoopo]

Well my motor has been parked up since 23/02/24 and I got the deep sleep message after 8 days. We had driven 250 miles before it was parked up.

I’ve checked a few times and it’s still shown me the location and other details but today - three days before we get home - I’m getting this:

[Stoopo]

I’m not hopeful at this stage