Page 29 of 31
Re: Sshh. Deep Sleep.
Posted: Tue Aug 10, 2021 7:07 pm
by Stoopo
tonyt2021 wrote: ↑Tue Aug 10, 2021 7:02 pm
“No products were found matching your selection”
Strange. Picks mine up
[attachment
Re: Sshh. Deep Sleep.
Posted: Wed Aug 11, 2021 8:45 am
by Deleted User 361
Spoke to my dealer about replacing the battery with a Varta and they say they can only supply a battery labelled “Ford” and have no idea what make it will be
Re: Sshh. Deep Sleep.
Posted: Wed Aug 11, 2021 9:26 am
by Deleted User 702
When I picked mine up from the dealer, after they had replaced the battery, I asked if it was a Varta. The chap on reception said they wouldn't know because it's labelled Ford. When I looked it is clearly labelled Varta. It must be the stock answer they are told to give.
Re: Sshh. Deep Sleep.
Posted: Wed Aug 11, 2021 3:52 pm
by Tommo56
Picked up my new Puma today. All went well, it does have a Rombat installed. I thought Pumas were built in Romania? The plate on the B-pillar references Ford Cologne !
Re: Sshh. Deep Sleep.
Posted: Wed Aug 11, 2021 4:09 pm
by Rizmo
That's strange, all pumas and Ecosports are Romanian built AFAIK.
Re: Sshh. Deep Sleep.
Posted: Fri Oct 15, 2021 7:38 pm
by mr2gti
Hi all.
Rombat on the ST and wife has been annoyed by the passenger door not locking/unlocking from the handle.
I charged up the battery this evening, no joy. But went into the menu on the steering wheel - Settings - Vehicle - Locks - Unlocking and changed it from All doors to Drivers door and back to All doors and it's working fine again.
Booked in though for a check as also she's getting the deep sleep warning very often.
Car is 6 months old.
Re: Sshh. Deep Sleep.
Posted: Sat Oct 16, 2021 10:12 am
by Hunbob
It’s worrying this problem is still so widespread.
Couple of points. The mechanic at my local dealer told me that all new pumas are made in Stuttgart and even more interesting is that apparently Stuttgart rewrote all the software.
Not wanting to depress but don’t assume a Varta will solve all your problems. I eventually had one fitted after my rombat dropped to zero overnight after being charged by the dealer. Even then the dealer was reluctant to replace because computer said no problem! Went to Ford customer services who got it replaced. Everything fine until a couple of months ago when started getting the sleeping message again and all the other “ features” like radio only staying on for 30 secs, passenger door not unlocking. Garage checked and found 12v battery just under 50% which appears to be the magical figure. Once the charge gets above that everything works fine. They charged it and added some more software updates but after a month same problem and battery below 50%.
Customer services told them to run new tests which again showing nothing so currently stuck in a computer says situation where there is clearly an issue but dealer doesn’t want to know unless Ford pay. I think the problem is fairly clear, the complicated method that the hybrid uses for charging the 12v battery simply is not fit for purpose. A good varta battery disguises the problem longer than the rombat but eventually the battery will drop below 50% and problems will begin as well as that annoying message every time you switch off.
I await a further response from Ford customer services who actually said I could take it to another dealer but would have to pay if the diagnostics didn’t show a fault.
Re: Sshh. Deep Sleep.
Posted: Sat Oct 16, 2021 11:51 am
by Sparks
Not sure of the Stuttgart report.....The only plant there is Porsche, I don't think Ford have a presence there....I stand to be corrected.
Re: Sshh. Deep Sleep.
Posted: Sat Oct 16, 2021 4:19 pm
by Stoopo
Hunbob wrote: ↑Sat Oct 16, 2021 10:12 am
It’s worrying this problem is still so widespread.
Couple of points. The mechanic at my local dealer told me that all new pumas are made in Stuttgart and even more interesting is that apparently Stuttgart rewrote all the software.
Not wanting to depress but don’t assume a Varta will solve all your problems. I eventually had one fitted after my rombat dropped to zero overnight after being charged by the dealer. Even then the dealer was reluctant to replace because computer said no problem! Went to Ford customer services who got it replaced. Everything fine until a couple of months ago when started getting the sleeping message again and all the other “ features” like radio only staying on for 30 secs, passenger door not unlocking. Garage checked and found 12v battery just under 50% which appears to be the magical figure. Once the charge gets above that everything works fine. They charged it and added some more software updates but after a month same problem and battery below 50%.
Customer services told them to run new tests which again showing nothing so currently stuck in a computer says situation where there is clearly an issue but dealer doesn’t want to know unless Ford pay. I think the problem is fairly clear, the complicated method that the hybrid uses for charging the 12v battery simply is not fit for purpose. A good varta battery disguises the problem longer than the rombat but eventually the battery will drop below 50% and problems will begin as well as that annoying message every time you switch off.
I await a further response from Ford customer services who actually said I could take it to another dealer but would have to pay if the diagnostics didn’t show a fault.
Surely if that’s the case then there has to be a recall at some stage.
My Varta appears to be holding up well but is better after shorter journeys, which suggests a charging issue.
Re: Sshh. Deep Sleep.
Posted: Tue Nov 16, 2021 2:03 pm
by Hunbob
The latest update on the battery issue. I eventually persuaded ford customer service to refer to their technical department and they came back last week saying they have a software update that will resolve the problem. According to their email to the dealer, my car currently has the AB version of the software and updating to the AC version will solve the KOL problem. No idea what any of this means and neither does the dealer but it is booked in for a 45 minute update so we will see.
What I still haven’t had an answer on is whether all the error messages shutting down systems to protect the battery are referring to the 12v or 48v, it makes sense that it is the latter.