Ford Puma Forum

Wdf76 wrote: ↑Sat Sep 19, 2020 2:24 pm

Sparks wrote: ↑Sat Sep 19, 2020 1:57 pm there can be no excuse for excluding part of the system from a build run almost 4 years later.

Cost cutting pal. No excuse, they're all at it.

What cost did they cut for a couple of months??...If, as we suspect, it's a software problem, then the cure isn't going to cost much.
That said, I remember when the Mk7 Fiesta I had buckled a wheel. Even though almost everyone who had a particular set of wheels had buckles, Ford wouldn't admit anything...
In days of yore one would just rip out the factory stereo and speakers and replace with a decent set up.....Not that easy today and you would think that the teaming up with B&O would be enough to negate that sort of action anyway.

I've raised a ticket with B&O (someone might take responsibility). They didn't have anything car specific, but, asked for someone who could help if they couldn't....I'll keep you posted.

I’ve already tried B&O, they said contact Ford

Chocky wrote: ↑Fri Sep 18, 2020 6:10 pm G2160968 will just enable surround sound in APIM config.

@Wdf76, we already seen part of your 7D0.01.02 config and you have surround sound 'not available' in menu and the intel/moto difference. Yours is a strange example.

@rog, What does the last nibble configure? It's not listed on cyanlabs. Did it change when you enabled surround:
https://cyanlabs.net/ford-apim-asbuilt-db/

Just to add, I don’t have surround and have the Intel config.

Wdf76 wrote: ↑Fri Sep 18, 2020 10:39 am Build 19200. Have surround. Definitely makes a difference.

And what was your build date?

Spearmint wrote: ↑Sat Sep 19, 2020 5:33 pm

Wdf76 wrote: ↑Fri Sep 18, 2020 10:39 am Build 19200. Have surround. Definitely makes a difference.

And what was your build date?

17/1/20

5 days after mine and 12 days before one built that has surround with 19274 build. Need to find one built before mine that has surround. Found someone on FB with 19200 and surround but they’re not responding to messages

Spearmint wrote: ↑Sat Sep 19, 2020 5:10 pm I’ve already tried B&O, they said contact Ford

Same outcome I'm afraid.

"Thank you for contacting Bang & Olufsen Support.

We are sorry to hear about the issue you are currently having, regrettably these types of installations are handled by the dealerships. We would advise contacting the dealership for further assistance on the installation.

We apologise for the inconvenience this may cause, if you require any further assistance please feel free to contact us.

Kind regards,

Grant | Bang & Olufsen Support "

I think by 'dealerships' they mean manufacturer in this case..................Anyway, I'm not leaving it there.

Wdf76 wrote: ↑Fri Sep 18, 2020 12:14 pm

sinlessUK wrote: ↑Fri Sep 18, 2020 11:39 am Are you offering your services? Not many in The Team at the moment.

Not been asked. You?

Nope!

Just had a call from my escalation manager and Ford Tech Services had confirmed to her that a software fix IS available. Apparently it’s on the internal Ford network and she has it in an internal email. She will talk with the dealer and make sure that they know what it is and how to apply it !

She will call me back tomorrow after speaking with the dealership