Local hazard info

Faults and Technical chat for the Ford Puma
robgee
Posts: 99
Joined: Thu Mar 12, 2020 3:37 pm

Re: Local hazard info

Post by robgee » Wed Jul 22, 2020 12:54 pm

I see the same as you when I check my VIN but if I increase the last number of the vin so it shows up as another PUMA I get the no updates message instead of the of the Please try again later.

Lets see what they come back to you with

Stevep999
Posts: 62
Joined: Sun Jun 21, 2020 6:17 pm

Re: Local hazard info

Post by Stevep999 » Wed Jul 22, 2020 3:40 pm

Looks like we're in similar position Rob. It almost looks to me that our VINs are not registered properly. Can't believe we're the only two but I am a bit OCD with wanting things to work properly.

I'm going to give them till end of week to come back to me then I'm going to start some escalation emails. I've previously had good response from Andy Barratt in the past :-)
PUMA ST-X Plus First Edition in Agate Black with comfort pack :-)

robgee
Posts: 99
Joined: Thu Mar 12, 2020 3:37 pm

Re: Local hazard info

Post by robgee » Wed Jul 22, 2020 4:37 pm

Yeah my OCD kicks in a bit to, I still have Ford updating me every couple of days regarding the surround option but I will mention this as well again when the contact me again.

I wonder if we have similar build dates, mine was built on 25.01.2020

Stevep999
Posts: 62
Joined: Sun Jun 21, 2020 6:17 pm

Re: Local hazard info

Post by Stevep999 » Fri Jul 24, 2020 11:30 am

So started car this morning and traffic and hazards live ! !
Now to get the sync sorted

MVIMG_20200724_112925.jpg

PUMA ST-X Plus First Edition in Agate Black with comfort pack :-)

Wdf76
Posts: 323
Joined: Tue Feb 11, 2020 3:44 pm
Location: Lancashire

Re: Local hazard info

Post by Wdf76 » Fri Jul 24, 2020 12:01 pm

You're in business pal.... Is it just surround to sort now?

Stevep999
Posts: 62
Joined: Sun Jun 21, 2020 6:17 pm

Re: Local hazard info

Post by Stevep999 » Fri Jul 24, 2020 2:29 pm

No, I have surround, just need to get sync recognised on update screen and myford
PUMA ST-X Plus First Edition in Agate Black with comfort pack :-)

robgee
Posts: 99
Joined: Thu Mar 12, 2020 3:37 pm

Re: Local hazard info

Post by robgee » Tue Jul 28, 2020 4:09 pm

stevek1909 wrote:
Fri Jul 10, 2020 7:30 pm
This is what’s showing on my subscription tile on my account page. !
Looks like they have updated the subscriptions on the ford.co.uk site now as mine is now showing up !

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dartiss
Posts: 29
Joined: Mon Jul 06, 2020 5:20 pm
Contact:

Re: Local hazard info

Post by dartiss » Tue Jul 28, 2020 5:25 pm

It's showing my Traffic Info subscription again (hurrah) but Local hazard info is still missing 😔

robgee
Posts: 99
Joined: Thu Mar 12, 2020 3:37 pm

Re: Local hazard info

Post by robgee » Tue Jul 28, 2020 5:42 pm

dartiss wrote:
Tue Jul 28, 2020 5:25 pm
It's showing my Traffic Info subscription again (hurrah) but Local hazard info is still missing 😔
Mine states

LIVE TRAFFIC
Expiration Date
28/02/2022
FordPass Connect delivers real-time traffic updates straight to your in-car navigation. The system detects heavy traffic and then automatically adjusts your route – helping you arrive on time and stress-free. For vehicles equipped with Local Hazard Information you also receive details of nearby hazards.

Stevep999
Posts: 62
Joined: Sun Jun 21, 2020 6:17 pm

Re: Local hazard info

Post by Stevep999 » Tue Jul 28, 2020 10:50 pm

Ditto. Now all showing.

I have Fordpass manager callback tomorrow re this ( now fixed ) and CRC callback regarding the Sync issue
PUMA ST-X Plus First Edition in Agate Black with comfort pack :-)

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