Dealership waffle or not...!!

stevek1909 · Post by **stevek1909** » Fri Mar 19, 2021 4:03 pm

Just booking my car in for its first service she seen the outstanding recall regarding the OBD cover so that’s sorted then enquired about software updates.... only to be told that it’s the customers responsibility now to download it off Etis put it on a USB stick and plug it into the car... now she did mention driving around while it updates...me thinks she’s confused with sync updates...

I did say are you sure it’s off Ford Etis site “yes” she said... hmmmmmm think she’s definitely wrong...

Sparks · Post by **Sparks** » Fri Mar 19, 2021 4:12 pm

She got it wrong.....She was referring to the Map and Sync updates. The cars software updates should be done by the dealer. I hate talking to the receptionist at service departments. They spout even more bull than the technicians....
Name and shame the dealer.....

Post by **robgee** » Fri Mar 19, 2021 4:13 pm

And you wonder why some dealerships get some bad press.

stevek1909 · Post by **stevek1909** » Fri Mar 19, 2021 4:28 pm

Sparks wrote: ↑Fri Mar 19, 2021 4:12 pm She got it wrong.....She was referring to the Map and Sync updates. The cars software updates should be done by the dealer. I hate talking to the receptionist at service departments. They spout even more bull than the technicians....
Name and shame the dealer.....

stevek1909 · Post by **stevek1909** » Fri Mar 19, 2021 5:10 pm

They have now been corrected... booked in for software check and OBD recall... I know the OBD will get done we’ll see about the software

Wdf76 · Post by **Wdf76** » Fri Mar 19, 2021 5:26 pm

It does state on sync updater that should you encounter problems then your dealer will be 'happy to help'

Consider showing her that.

alanp · Post by **alanp** » Fri Mar 19, 2021 10:18 pm

I asked about updates for the traffic sign ect, the service guy printed off the map / sync, “ how to to do “ I don’t think he understood. I think mines so far out of date , I’m expecting the sat nav to read out in Latin, and a little man with a red flag for the traffic sign....

Chocky · Post by **Chocky** » Sat Mar 20, 2021 9:25 am

You should have said you needed the brake software updating and was it ok still to drive around whilst that happened

Rizmo · Post by **Rizmo** » Sat Mar 20, 2021 9:34 am

Chocky is right. After a dealer was reluctant to update modules I mentioned the road traffic sign recognition and the fact they could affect adaptive cruise and they agreed to update next week. I'll follow up on this post afterwards. You need to take the high road to get a response sometimes.

Rizmo · Post by **Rizmo** » Sat Mar 20, 2021 9:53 am

OBD cap fitted.

.

Dealership waffle or not...!!

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