Dealership waffle or not...!!
- stevek1909
- Posts: 111
- Joined: Tue Jun 30, 2020 3:28 pm
- Location: Bridgend
Just booking my car in for its first service she seen the outstanding recall regarding the OBD cover so that’s sorted then enquired about software updates.... only to be told that it’s the customers responsibility now to download it off Etis put it on a USB stick and plug it into the car... now she did mention driving around while it updates...me thinks she’s confused with sync updates... I did say are you sure it’s off Ford Etis site “yes” she said... hmmmmmm think she’s definitely wrong...
Ford Puma ST2 Gold Edition ...Agate Black/Build Date 14.2.2022
She got it wrong.....She was referring to the Map and Sync updates. The cars software updates should be done by the dealer. I hate talking to the receptionist at service departments. They spout even more bull than the technicians....
Name and shame the dealer.....
Name and shame the dealer.....
Last edited by Sparks on Fri Mar 19, 2021 4:19 pm, edited 1 time in total.
Ford Puma ST-Line Vignale 155 Automatic.
Driver Assistance Pack. Power Tailgate etc. etc....Frozen White.
Wireless Android Auto.
Previous Puma ST-Line X First Edition.
Driver Assistance Pack. Power Tailgate etc. etc....Frozen White.
Wireless Android Auto.
Previous Puma ST-Line X First Edition.
- stevek1909
- Posts: 111
- Joined: Tue Jun 30, 2020 3:28 pm
- Location: Bridgend
Sparks wrote: ↑Fri Mar 19, 2021 4:12 pm She got it wrong.....She was referring to the Map and Sync updates. The cars software updates should be done by the dealer. I hate talking to the receptionist at service departments. They spout even more bull than the technicians....
Name and shame the dealer.....
Ford Puma ST2 Gold Edition ...Agate Black/Build Date 14.2.2022
- stevek1909
- Posts: 111
- Joined: Tue Jun 30, 2020 3:28 pm
- Location: Bridgend
They have now been corrected... booked in for software check and OBD recall... I know the OBD will get done we’ll see about the software
Ford Puma ST2 Gold Edition ...Agate Black/Build Date 14.2.2022
I asked about updates for the traffic sign ect, the service guy printed off the map / sync, “ how to to do “ I don’t think he understood. I think mines so far out of date , I’m expecting the sat nav to read out in Latin, and a little man with a red flag for the traffic sign....
St line x 1st edition, it has nearly everything
Chocky is right. After a dealer was reluctant to update modules I mentioned the road traffic sign recognition and the fact they could affect adaptive cruise and they agreed to update next week. I'll follow up on this post afterwards. You need to take the high road to get a response sometimes.
Puma ST-Line-Vignale 155 manual, magnetic grey, DAP, electric tailgate. New in December 2021.