Guard mode

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jake52
Posts: 16
Joined: Sun Jun 20, 2021 9:01 pm

Post by jake52 »

Thought I would raise it with Ford as I know others have. Stock response regarding back end servers but at least it's been logged

Deleted User 361

Post by Deleted User 361 »

Mine worked for the past week and this morning it’s not working again
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DesertIslandBlue
Posts: 222
Joined: Thu Nov 05, 2020 10:42 pm
Location: Cardiff

Post by DesertIslandBlue »

Working okay this morning for me. Notifications have been under one minute with most almost instantaneous.
ST Line X mHEV 125 Desert Island Blue DAP+CP+HFPT
tomka1118
Posts: 3
Joined: Sun Aug 01, 2021 7:51 pm

Post by tomka1118 »

Dear Robgee,


I would like to write a PM to you, but cannot do, the engine setting doesn't allow this (I'm a new user).

So I ask you to help me. I'm living in Hungary, own an 1.0 mHev titanium.

2 months (!) ago - one morning - my TCU stopped to work. Since this time my Emergency Call system, my Wifi Hotpspot, my FordPass app are dead.

The module cannot reach via OBD. But the built-in Vodafone modem is working, it has been tested by Vodafone stuff.
The module is in "diagnostic mode" or something like this.

The garage ordered a new one but the part is currently inaccessible.

In a PM I can send you my VIN, I saw that you have the knowledge to check the issue, maybe you are able to bring it to life back.


Regards,
Tamas
Budapest,
Hungary
robgee
Posts: 713
Joined: Thu Mar 12, 2020 3:37 pm
Location: Dunstable UK

Post by robgee »

tomka1118 wrote: Mon Aug 02, 2021 7:41 am Dear Robgee,


I would like to write a PM to you, but cannot do, the engine setting doesn't allow this (I'm a new user).

So I ask you to help me. I'm living in Hungary, own an 1.0 mHev titanium.

2 months (!) ago - one morning - my TCU stopped to work. Since this time my Emergency Call system, my Wifi Hotpspot, my FordPass app are dead.

The module cannot reach via OBD. But the built-in Vodafone modem is working, it has been tested by Vodafone stuff.
The module is in "diagnostic mode" or something like this.

The garage ordered a new one but the part is currently inaccessible.

In a PM I can send you my VIN, I saw that you have the knowledge to check the issue, maybe you are able to bring it to life back.


Regards,
Tamas
Budapest,
Hungary
Not something i can help with , i only have access to Ford Etis which will see if there are any updates etc available for your car, have you tried a master reset on the sync system ? Did it happen after an update ?
Ford Puma 125 ST-Line X FIRST EDITION Desert Island Blue (previous)
Ford Puma 155 ST-Line X Blazer Blue (current)
tomka1118
Posts: 3
Joined: Sun Aug 01, 2021 7:51 pm

Post by tomka1118 »

I've already reseted everything: Apim, tcu.

I disconnected the car from battery one night long but nothing changed.

No, nothing special with updates.
robgee
Posts: 713
Joined: Thu Mar 12, 2020 3:37 pm
Location: Dunstable UK

Post by robgee »

tomka1118 wrote: Mon Aug 02, 2021 8:22 am I've already reseted everything: Apim, tcu.

I disconnected the car from battery one night long but nothing changed.

No, nothing special with updates.

Do you use Forscan and an OBD connector ? I seem to remember there is an option to reset errors codes / module within Forscan but as you said you have done no updates it might be a faulty TCU
Ford Puma 125 ST-Line X FIRST EDITION Desert Island Blue (previous)
Ford Puma 155 ST-Line X Blazer Blue (current)
tomka1118
Posts: 3
Joined: Sun Aug 01, 2021 7:51 pm

Post by tomka1118 »

Yes, I deleted all error codes, but the are coming back.

Also reseted the module but it din't help.
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Stoopo
Posts: 1387
Joined: Mon May 03, 2021 12:50 pm
Location: York

Post by Stoopo »

Back to Guard Mode.

I’ve just spoken with the chat help and asked why they can’t set it up so that it doesn’t go off when the door is opened with the key. No joy really but she did say the scheduling should work now.

So I set it to come on at 7pm until 9am. It’s come on ok so I’ll see if it turns off in the morning.

I think I’m just going to use it when I park up for long periods. It’s a damn nuisance if you have it on 24/7.
Puma Frozen White ST Line X 155 Winter Pack & Driver Assistance Pack.
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