Well, Ford aren’t sending out a technical team to look at the car as they’re happy with the report from the dealership. So looks like they’re not prepared to accept my rejection.
Gavin.
Rejection update
All sounds a bit closed shop.... Is there a third party, or ombudsman service you can use?
Motor ombudsman was where I was going if they didn’t sort out the passenger side wing mirror. They could be of help. They can’t pass this stuff off if there are defects with your vehicle. I sent a letter to the finance company, dealer and Ford customer relations and gave them a date to have the issue sorted by. If they didn’t accept the rejection i was prepared to go to court with everything I had.
Finance company, Ford Credit, have taken the word of the dealer so not accepting the rejection yet. Then again, the dealer in question isn’t a FARC, so planning on getting a second opinion from one next week.
Still waiting to hear from the dealer to get the surround sorted and get them to buff out the scratches they put in when replacing the panoramic roof seal.
Still waiting to hear from the dealer to get the surround sorted and get them to buff out the scratches they put in when replacing the panoramic roof seal.
Mazda MX-30
First Edition
Ceramic
First Edition
Ceramic
I had no problem rejecting my puma due to going into deep sleep mod and drivers door paint peel,facebook was my first port of call on ford uk fB page and it was sorted with the rejection within 3 weeks.full refund which was my deposit and all my installment payments