B&O audio

Wdf76 · Post by **Wdf76** » Thu Jul 02, 2020 5:51 pm

@spearmint. This is exactly what forums are for. Everyone will be booking in for a software update.

Thing is, when you check your software status online, it shows your car as up to date.

It's nonsense.

Spearmint · Post by **Spearmint** » Fri Jul 03, 2020 4:36 am

Not a Sync software issue, same as speed sign recognition software which also requires an update.

Wdf76 · Post by **Wdf76** » Fri Jul 03, 2020 7:09 am

Ford could issue a recall notice.

Post by **robgee** » Fri Jul 03, 2020 8:22 am

I have mine booked in for Monday so lets see if its circulated to the garages as an issue, If the garage says there are no updates i have a couple of mails from Ford Customer support saying book in for a software update

Spearmint · Post by **Spearmint** » Tue Jul 14, 2020 5:03 pm

Well, my soon to be ex-local dealer still hasn’t fixed the car despite having it in the shop all day, so can’t report back on whether the surround has been fixed.

Post by **robgee** » Tue Jul 14, 2020 5:27 pm

Dam was hoping that they found something. I had a call from the customer support centre yesterday and they said the would chase up with the tech team as it’s been over a week now, they did say they would ring me again on Thursday so will post if I get any updates.

Spearmint · Post by **Spearmint** » Tue Jul 14, 2020 9:59 pm

Tech team have given the dealer the support they need to fix it, just they haven’t got around to doing it. They’re still waiting to hear back from the dealer.

Post by **robgee** » Wed Jul 15, 2020 7:04 am

Spearmint wrote: ↑Fri Jul 03, 2020 4:36 am Not a Sync software issue, same as speed sign recognition software which also requires an update.

I have just created a research account on ford etis and have no noticed that there is several software updates for modules that you cannot see without creating an account.

I thought that the garage would do them as part of the investigations but it doesn't seem to be the way unless you specifically ask them.

FredU · Post by **FredU** » Wed Jul 15, 2020 9:22 am

Software updates not done automatically by garage. They will only do them if relevant to any issues customer is experiencing. Sometimes updates cause other issues, and Ford will want to know why garage has installed updates if no issues recorded by customer. There was a recdent update on the Focus, which messed up the emtertainment, in only some speakers then working and other issues that i cannot now remember.

Spearmint · Post by **Spearmint** » Wed Jul 15, 2020 2:12 pm

Day two, still no car, had an email from Ford customer services, yet the dealer couldn’t be bothered to contact me.

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