Ford Service Plan

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mirrormask
Posts: 28
Joined: Thu Oct 28, 2021 7:40 am
Location: Staffordshire

Post by mirrormask » Tue Nov 23, 2021 1:59 pm

Paid £105 yesterday for a year's roadside rescue and for the car to be washed and valeted. Although I believe it's actually called a "Convenience Check". ;)
Ford Puma Titanium 1.0L EcoBoost mHEV 92KW/125PS Lucid Red

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DesertIslandBlue
Posts: 138
Joined: Thu Nov 05, 2020 10:42 pm
Location: Cardiff

Post by DesertIslandBlue » Tue Nov 23, 2021 2:30 pm

Had mine completed last Friday as part of the Ford Protect two year plan. Dealer quoted £115 without the plan - that would have been some wash and valet!
ST Line X mHEV 125 Desert Island Blue DAP+CP+HFPT

Stoopo
Posts: 600
Joined: Mon May 03, 2021 12:50 pm
Location: York

Post by Stoopo » Tue Nov 23, 2021 7:21 pm

Sorry but £105 for a quick check so that you can have roadside that you can buy elsewhere for £25/£30?

Fortunately I don’t need it as I bought a Ford Direct motor that comes with two years Ford Breakdown but if I hadn’t I don’t think I’d be paying £100 for my bits checking. I can get a decent service for that locally.
Puma Frozen White ST Line X 155 Winter Pack & Driver Assistance Pack.

microbe
Posts: 105
Joined: Mon Oct 19, 2020 3:11 pm
Location: Mid Sussex

Post by microbe » Mon Dec 06, 2021 5:16 pm

Looks like I could have this problem.

I dropped the car off at 4 this afternoon for it's 12 month inspection tomorrow and confirmed at the time that they were aware of the service contract. The paperwork was checked and they said yes.

An hour later they rang to query the contract. I will take the paperwork in when I collect the car tomorrow ready for a strong discussion.
Puma ST-Line X 1.0L Ecoboost 125PS 7 Speed Auto - Desert Island Blue 2021

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Sparks
Posts: 1708
Joined: Fri Aug 07, 2020 5:40 pm
Location: Warwickshire

Post by Sparks » Mon Dec 06, 2021 5:30 pm

microbe wrote:
Mon Dec 06, 2021 5:16 pm
Looks like I could have this problem.

I dropped the car off at 4 this afternoon for it's 12 month inspection tomorrow and confirmed at the time that they were aware of the service contract. The paperwork was checked and they said yes.

An hour later they rang to query the contract. I will take the paperwork in when I collect the car tomorrow ready for a strong discussion.
Don't worry about it...They tried it on when mine was done. I told them to take it up with Ford and they called back to apologise within the hour. Seems that if you buy it direct from Ford the dealers don't really like it..
Ford Puma ST-Line X First Edition (Manual 125)...Frozen White.

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lightfoot
Posts: 56
Joined: Tue Sep 28, 2021 4:19 pm
Location: Suffolk

Post by lightfoot » Mon Dec 06, 2021 6:33 pm

microbe wrote:
Mon Dec 06, 2021 5:16 pm
An hour later they rang to query the contract. I will take the paperwork in when I collect the car tomorrow ready for a strong discussion.

I got Ford Protect to email my Dealer (Lookers) to educate them as a preemptive strike in advance. ;)

microbe
Posts: 105
Joined: Mon Oct 19, 2020 3:11 pm
Location: Mid Sussex

Post by microbe » Tue Dec 07, 2021 10:35 am

I have had to email my policy to my dealer first thing this morning. No response so far but hopefully they will have sorted it when I collect the car this afternoon
Puma ST-Line X 1.0L Ecoboost 125PS 7 Speed Auto - Desert Island Blue 2021

microbe
Posts: 105
Joined: Mon Oct 19, 2020 3:11 pm
Location: Mid Sussex

Post by microbe » Tue Dec 07, 2021 3:04 pm

My car has now had it's 12 month inspection and there was no charge as the helpful service reception guy managed to sort it out. I was offered a chargeable upgrade to Link but declined it as it is something I should be able to do myself.
Puma ST-Line X 1.0L Ecoboost 125PS 7 Speed Auto - Desert Island Blue 2021

Mike
Posts: 565
Joined: Wed Dec 23, 2020 9:15 pm
Location: North East

Post by Mike » Tue Dec 07, 2021 8:29 pm

microbe wrote:
Mon Dec 06, 2021 5:16 pm
Looks like I could have this problem.

I dropped the car off at 4 this afternoon for it's 12 month inspection tomorrow and confirmed at the time that they were aware of the service contract. The paperwork was checked and they said yes.

An hour later they rang to query the contract. I will take the paperwork in when I collect the car tomorrow ready for a strong discussion.
booked for Saturday, will take my paperwork with me, dealer said they could see it on their system when booked in but don't want any hassle whilst there, asked them to look at the scratch they put in it when its in and was told no body guys are on site on weekends, will make sure they note it and it can be done in the New Year. should have been back before now to get done but with family/ work/ weather etc not had chance although i did send a picture and spoke to them straight away but funnily enough had no contact since about it.
ST Line X 155 Agate Black with comfort pack plus spare wheel

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