Numerous faults

New to the Ford Puma Forums? Introduce yourself here
Jinnie
Posts: 6
Joined: Sat Mar 13, 2021 11:03 pm

Post by Jinnie »

Heard from Ford Customer Service today and the car is now off to a different garage to be ‘fixed’. Seemingly 2 different problems that the garage I got the car from can’t fix. Doesn’t sound good. Said I would receive a full details of faults by email but nothing yet

Jinnie
Posts: 6
Joined: Sat Mar 13, 2021 11:03 pm

Post by Jinnie »

Update from Ford Customer Service. They
Are saying it is a faulty central processing unit that’s causing all the problems and had been causing the battery to drain.. part ordered so fingers crossed we will get the bottom of this now
User avatar
Sparks
Posts: 4229
Joined: Fri Aug 07, 2020 5:40 pm
Location: Warwickshire

Post by Sparks »

hopefully that'll be the end of it.....Good luck..
Ford Puma ST-Line Vignale 155 Automatic.
Driver Assistance Pack. Power Tailgate etc. etc....Frozen White. 🚷🚳
Wireless Android Auto. 8-)
Previous Puma ST-Line X First Edition.
Jinnie
Posts: 6
Joined: Sat Mar 13, 2021 11:03 pm

Post by Jinnie »

We have a result! After weeks and weeks of not having the car and with the parts on back order we have successfully sent a letter rejecting the car and it has been accepted. A replacement car has been ordered. Please say your prayers for me that this one actually works!
User avatar
Sparks
Posts: 4229
Joined: Fri Aug 07, 2020 5:40 pm
Location: Warwickshire

Post by Sparks »

Congratulations....Fingers crossed that the new one is relatively fault free... :D
Ford Puma ST-Line Vignale 155 Automatic.
Driver Assistance Pack. Power Tailgate etc. etc....Frozen White. 🚷🚳
Wireless Android Auto. 8-)
Previous Puma ST-Line X First Edition.
Mike
Posts: 1372
Joined: Wed Dec 23, 2020 9:15 pm
Location: North East

Post by Mike »

Good result, hopefully some freebies thrown in for all the grief
ST Line X 155 Agate Black with comfort pack plus spare wheel( sold :( )
User avatar
NeilS
Posts: 833
Joined: Tue Feb 16, 2021 7:17 pm
Location: Essex

Post by NeilS »

Well done and good luck.
Magnetic ST Line X FE. HFPT, Panoramic roof, DAP, Fixed LED, 19” Alloys,
robgee
Posts: 714
Joined: Thu Mar 12, 2020 3:37 pm
Location: Dunstable UK

Post by robgee »

Good news, hope the new car turns up soon
Ford Puma 125 ST-Line X FIRST EDITION Desert Island Blue (previous)
Ford Puma 155 ST-Line X Blazer Blue (current)
Wdf76
Posts: 1601
Joined: Tue Feb 11, 2020 3:44 pm

Post by Wdf76 »

Yeah great result for you.

Just a pity that Puma will go on the used forecourt somewhere. Fixed or not.....
Deleted User 135

Post by Deleted User 135 »

Hope the new one is well behaved,fingers crossed
Post Reply