Live Traffic & Local Hazard Information

Faults and Technical chat for the Ford Puma
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sinlessUK
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Location: Nottinghamshire

Post by sinlessUK »

Anyone know why these won't toggle on?

I've reinstalled SYNC3 and done a master reset afterwards. I've also setup FordPass & FordConnect. My subscription on my Ford account for Live Traffic doesn't run out until 09/22.

IMG_0344.jpg

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Mike
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Post by Mike »

Mine is updating through WiFi so not sure how far through but checked and I can activate mine at the moment
ST Line X 155 Agate Black with comfort pack plus spare wheel( sold :( )
robgee
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Post by robgee »

I had this at the beginning of my ownership of my car and one day after driving for about 20 mins I stopped and just started to toggle it on and it came on. I am not sure if it’s to do with signal strength as sometimes when I first get in the car I don’t have it but as I drive around it enables itself
Ford Puma 125 ST-Line X FIRST EDITION Desert Island Blue (previous)
Ford Puma 155 ST-Line X Blazer Blue (current)
Stevep999
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Joined: Sun Jun 21, 2020 6:17 pm

Post by Stevep999 »

Aren't you missing an option ?

PXL_20210616_191813354.jpg

I do find the two little arrows in top right don't always pop up, need to restart ignition to kick them in and the live traffic symbol often takes minute or two to appear
Full fat ST in Magnetic, DAP, Performance pack, panorama & tailgate :-) - ordered end of March delivered end of May LOVE IT

PUMA ST-X Plus First Edition Plus in Agate Black with comfort pack :-) retired June 2022
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sinlessUK
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Post by sinlessUK »

Sorry I scrolled to far down.

IMG_0348[1].jpg

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sinlessUK
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Post by sinlessUK »

Was told the following by Ford by but to no avail :lol:

Please can you ensure you have app version 3.24 to see if this helps at all?

In terms of turning on LHI, please can you attempt the following cycle? Ignition/Engine On -> Ignition/Engine Off -> Door Open -> Door Close -> Wait Infotainment to turn off -> Door Open -> Door Close -> Ignition/Engine ON. After doing this, please delete and reinstall the FordPass app.

Please can you attempt this and let us know should this not work? If this does not work, we shall escalate this further and have them review the cancellation pending notification.
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Sparks
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Post by Sparks »

:lol: :lol: Turn it off and then on again Sir...............
Ford Puma ST-Line Vignale 155 Automatic.
Driver Assistance Pack. Power Tailgate etc. etc....Frozen White. 🚷🚳
Wireless Android Auto. 8-)
Previous Puma ST-Line X First Edition.
Smartin
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Joined: Tue Mar 09, 2021 2:14 pm

Post by Smartin »

sinlessUK wrote: Wed Jun 23, 2021 7:06 am Was told the following by Ford by but to no avail :lol:

Please can you ensure you have app version 3.24 to see if this helps at all?

In terms of turning on LHI, please can you attempt the following cycle? Ignition/Engine On -> Ignition/Engine Off -> Door Open -> Door Close -> Wait Infotainment to turn off -> Door Open -> Door Close -> Ignition/Engine ON. After doing this, please delete and reinstall the FordPass app.

Please can you attempt this and let us know should this not work? If this does not work, we shall escalate this further and have them review the cancellation pending notification.
There's a version 3.24? My app says 3.23 and no updates available on the App Store, assuming they were talking FordPass
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sinlessUK
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Post by sinlessUK »

That's exactly what I said in my response. Not heard anything since my reply.
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Deleted User 229

Post by Deleted User 229 »

Talk about live traffic and hazard information. Returning from a trip out and the road ahead was closed completely. Now that the sort of information that would have been useful, unfortunately zero warning, just a long slow diversion, clearly planned well in advance, to follow and no idea where I was going! :x
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