Sshh. Deep Sleep.
Update. I'm waiting until Monday when the Ford technician is on a course about electric engines. The manager feels he might come back with an answer.
It seems Ford have admitted a major issue with the kuga battery across Europe so maybe a matter of time for our mystery to be confirmed.
Ford crc has taken a nose dive. My crm told me she isn't there to deal with my complaint. Just to relay the info she isn't getting from the dealer. Its an absolute farce because Ford UK say she is there to handle my complaint.
Swimming in mud it seems
It seems Ford have admitted a major issue with the kuga battery across Europe so maybe a matter of time for our mystery to be confirmed.
Ford crc has taken a nose dive. My crm told me she isn't there to deal with my complaint. Just to relay the info she isn't getting from the dealer. Its an absolute farce because Ford UK say she is there to handle my complaint.
Swimming in mud it seems
Ask for the case to be raised to an escalation manager that's how i had to get my issues resolved, its a slightly different email address execoff1@ford.com
Ford Puma 125 ST-Line X FIRST EDITION Desert Island Blue (previous)
Ford Puma 155 ST-Line X Blazer Blue (current)
Ford Puma 155 ST-Line X Blazer Blue (current)
Update.
My car had been charged on the 6th April and to day I got a deep sleep alert. 6 days again like it was before. My car hasn't been youched since weds so it's deffo not my driving. For are sending a technician to look at it until next Tuesday
My car had been charged on the 6th April and to day I got a deep sleep alert. 6 days again like it was before. My car hasn't been youched since weds so it's deffo not my driving. For are sending a technician to look at it until next Tuesday
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- Posts: 91
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- Location: Fife Scotland
I've had deep sleep issues as posted earlier gave my car a good run yesterday hoping that would charge the battery but 10 o'clock tonight another deep sleep warning why is the app taking so long to recognise problem my car was locked up at 6 pm but warning on app 10 pm
ST line X Agate Black 20.25
I've tried the long drive to charge. It didn't work.Bluebrazil wrote: ↑Mon Apr 12, 2021 10:35 pm I've had deep sleep issues as posted earlier gave my car a good run yesterday hoping that would charge the battery but 10 o'clock tonight another deep sleep warning why is the app taking so long to recognise problem my car was locked up at 6 pm but warning on app 10 pm
I think driving the car charges it, but something is draining it. I believe the app didn't take a long time, because it wasnt depleted straight away. My car hadn't moved for 6 days but drained from a fully charged battery to deep sleep in that time.
I know some on here have said no but I think the app is partly responsible. How often does it connect to your car? How much does the telemetry unit need to work? All this started for me after I locked my car with it. I had no issues before then and had the car 11 months at that point.
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- Posts: 91
- Joined: Fri Dec 25, 2020 1:20 pm
- Location: Fife Scotland
That's interesting my car is always connected to my phone app and the 4 hour delay before I get the deep sleep message certainly makes sense although I believe due to what I have read on this forum the rombat battery (which l have) is not up to the job I will book it into dealer to have an overnight trickle charge done Other people have said the varta battery solves the deep sleep issues
ST line X Agate Black 20.25