Sync software update !!!

Faults and Technical chat for the Ford Puma
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sinlessUK
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Post by sinlessUK »

I'm on Sync3.4 build 20136 with F8 Maps. Still offers me SYNC3_882801185_Update.zip but no F9 maps through https://www.ford.co.uk/dashboard#/
Going through Fordpass via the SUV and all is up-to-date.

I'd try https://cyanlabs.net/ford/ but my luck I'll get a black screen of death as mine is an 07/2020 build.

Ford CRC say visit your local STEALER but I think it's more of Ford SYNC Server issue, NOT car related.
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robgee
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Joined: Thu Mar 12, 2020 3:37 pm
Location: Dunstable UK

Post by robgee »

sinlessUK wrote: ↑Mon Oct 19, 2020 7:00 am I'm on Sync3.4 build 20136 with F8 Maps. Still offers me SYNC3_882801185_Update.zip but no F9 maps through https://www.ford.co.uk/dashboard#/
Going through Fordpass via the SUV and all is up-to-date.

I'd try https://cyanlabs.net/ford/ but my luck I'll get a black screen of death as mine is an 07/2020 build.

Ford CRC say visit your local STEALER but I think it's more of Ford SYNC Server issue, NOT car related.
Just to confirm you did send then the update log ?

But yes it seems strange as definitely thing its a Ford back end issue. As my dashboard shows a map update but when i go through to the update page there is nothing there anymore. ( I have already upgraded to F9 maps via the official Ford method)
Ford Puma 125 ST-Line X FIRST EDITION Desert Island Blue (previous)
Ford Puma 155 ST-Line X Blazer Blue (current)
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sinlessUK
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Post by sinlessUK »

Downloaded the update multiple times over the last 2 weeks and uploaded the log file on each occasion.
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Dave H
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Post by Dave H »

Yes I have the update to after down loading it installing onto the car te website is still saying there is an update even though i have uploaded the file they wanted
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sinlessUK
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Post by sinlessUK »

Just been on the phone to CRC and there maybe a Technical Resolution to my issue.

Just awaiting a call back from them and they are aware of this issue, that is affecting some of our vehicles.
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Stevep999
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Post by Stevep999 »

sinlessUK wrote: ↑Wed Oct 21, 2020 9:41 am Just been on the phone to CRC and there maybe a Technical Resolution to my issue.

Just awaiting a call back from them and they are aware of this issue, that is affecting some of our vehicles.
Be interesting to hear what they come back with. I think their backend worse than they admit
Full fat ST in Magnetic, DAP, Performance pack, panorama & tailgate :-) - ordered end of March delivered end of May LOVE IT

PUMA ST-X Plus First Edition Plus in Agate Black with comfort pack :-) retired June 2022
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Stevep999
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Post by Stevep999 »

I now show another APIM & TCU update available on ETIS
Full fat ST in Magnetic, DAP, Performance pack, panorama & tailgate :-) - ordered end of March delivered end of May LOVE IT

PUMA ST-X Plus First Edition Plus in Agate Black with comfort pack :-) retired June 2022
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robgee
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Location: Dunstable UK

Post by robgee »

I have the TCU as well
Ford Puma 125 ST-Line X FIRST EDITION Desert Island Blue (previous)
Ford Puma 155 ST-Line X Blazer Blue (current)
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Stevep999
Posts: 374
Joined: Sun Jun 21, 2020 6:17 pm

Post by Stevep999 »

I'm booked in Thurs for dealer to re download last Sync update to pacify Tech Dept. Hopefully they'll then admit it IS their issue not my car. Will get these other updates done at same time :-)
Full fat ST in Magnetic, DAP, Performance pack, panorama & tailgate :-) - ordered end of March delivered end of May LOVE IT

PUMA ST-X Plus First Edition Plus in Agate Black with comfort pack :-) retired June 2022
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Tim
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Joined: Tue Sep 01, 2020 12:00 pm
Location: Cardiff

Post by Tim »

Dave H wrote: ↑Mon Oct 19, 2020 10:19 am Yes I have the update to after down loading it installing onto the car te website is still saying there is an update even though i have uploaded the file they wanted
Same here. Updated OK and uploaded the resulting XML file (a couple of times) and it's still offering me the same upload 2 weeks later. It shouldn't be that difficult to do this stuff :(
Stevep999 wrote: ↑Fri Oct 23, 2020 2:55 pm I now show another APIM & TCU update available on ETIS
Where do the available updates show in ETIS? I can't see anything useful. Thanks.
ST-Line X First Edition · 155 PS mHEV · Solar Silver
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