Sync software update !!!

Faults and Technical chat for the Ford Puma
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KevC
Posts: 95
Joined: Fri Sep 15, 2023 10:30 am
Location: Oxford

Post by KevC »

I'll get the map download tonight but I think this has pushed me over the edge to seriously look at a carplay wireless option. It would pay for itself in a couple of years.
ST-Line X 125 Auto in Magnetic Grey with rev cam, front sensors and heated seats. (Had an original Puma in '99 too)
F-Type V8 coupe!

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Stoopo
Posts: 1386
Joined: Mon May 03, 2021 12:50 pm
Location: York

Post by Stoopo »

Well I forgot to add my log file but I've just done it and it's worked first time. Now showing both sync and maps up to date :)
Puma Frozen White ST Line X 155 Winter Pack & Driver Assistance Pack.
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KevC
Posts: 95
Joined: Fri Sep 15, 2023 10:30 am
Location: Oxford

Post by KevC »

Finally got my maps updated.
Ford rang me back yesterday to tell me the engineers were still working on it. Er.... it's already fixed.
The maps installed on the drive to and from work and it's all up to date now.

I'll wait for Ottocast to have a sale and pick one of those up I think. I used wired CarPlay for a trip to Derby at the weekend and it worked perfectly so I suspect that'll be my nav/media choice when the price is right.
ST-Line X 125 Auto in Magnetic Grey with rev cam, front sensors and heated seats. (Had an original Puma in '99 too)
F-Type V8 coupe!
Mlp31
Posts: 8
Joined: Fri May 13, 2022 12:47 pm

Post by Mlp31 »

Updates seem to be a lottery! Just updated both sync and maps using ex-fat usb method. No problems with files or down/up loading, though I did wait a few days to install maps as I needed to have a journey of about 35 mins. Log files excepted by Ford straight away. Commiserations to everyone who is having problems
2022 ST-Line Vignale 125 with DAP and pan roof in grey matter
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Sparks
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Joined: Fri Aug 07, 2020 5:40 pm
Location: Warwickshire

Post by Sparks »

Mlp31 wrote: Tue Dec 05, 2023 2:49 pm Updates seem to be a lottery! Just updated both sync and maps using ex-fat usb method. No problems with files or down/up loading, though I did wait a few days to install maps as I needed to have a journey of about 35 mins. Log files excepted by Ford straight away. Commiserations to everyone who is having problems
Just for future info, you don't need long journeys to install the update. Just leave the USB stick connected until it's finished, it will continue where it left off when you go out again. :D
Ford Puma ST-Line Vignale 155 Automatic.
Driver Assistance Pack. Power Tailgate etc. etc....Frozen White. 🚷🚳
Wireless Android Auto. 8-)
Previous Puma ST-Line X First Edition.
4251
Posts: 96
Joined: Tue Oct 31, 2023 9:07 am

Post by 4251 »

Having had sync since version 2 I know updates have never been reliable, typical Ford tbh. But for the first time in about 6 years our ST updated recently from the latest download via usb without any issues at all. It even gave me the log file to upload and that has never happened before
BigLes
Posts: 9
Joined: Thu Nov 03, 2022 7:12 am

Post by BigLes »

It tells me there is an update to my Sync 3 system (not that I can log in), from which I can then check for map updates, but when I click to download the update (so I can do it via USB) I just get an error message:

<Error>
<Code>BlobNotFound</Code>
<Message>The specified blob does not exist. RequestId:bf78df9b-301e-0011-1e2a-289de7000000 Time:2023-12-06T09:55:43.8537969Z</Message>
</Error>


Is anyone else having this problem?
Puma ST-Line X Auto - Solar Silver - Winter Pack - Parking Pack
4251
Posts: 96
Joined: Tue Oct 31, 2023 9:07 am

Post by 4251 »

BigLes wrote: Wed Dec 06, 2023 9:59 am It tells me there is an update to my Sync 3 system (not that I can log in), from which I can then check for map updates, but when I click to download the update (so I can do it via USB) I just get an error message:

<Error>
<Code>BlobNotFound</Code>
<Message>The specified blob does not exist. RequestId:bf78df9b-301e-0011-1e2a-289de7000000 Time:2023-12-06T09:55:43.8537969Z</Message>
</Error>


Is anyone else having this problem?

No

I think you need to create an account and log in. If you have one and cannot log in, call Ford Support and ask them to reset your account
Last edited by 4251 on Wed Dec 06, 2023 12:19 pm, edited 1 time in total.
BigLes
Posts: 9
Joined: Thu Nov 03, 2022 7:12 am

Post by BigLes »

I do have a registered account already, but Ill do as you suggest and giv them a call. Maybe it's lapsed.
Puma ST-Line X Auto - Solar Silver - Winter Pack - Parking Pack
BigLes
Posts: 9
Joined: Thu Nov 03, 2022 7:12 am

Post by BigLes »

Just tried logging in again and it's now working! And have been able to download the Sync 3 USB update.
Puma ST-Line X Auto - Solar Silver - Winter Pack - Parking Pack
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