Sync software update !!!

Faults and Technical chat for the Ford Puma
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KevC
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Post by KevC »

If anyone is interested, the ottocast is in the amazon black friday sale with £40 off (sorry drifting off topic there).
ST-Line X 125 Auto in Magnetic Grey with rev cam, front sensors and heated seats. (Had an original Puma in '99 too)
F-Type V8 coupe!

SeanPum
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Post by SeanPum »

Wdf76 wrote: Fri Sep 25, 2020 10:30 am
Stevep999 wrote: Fri Sep 25, 2020 9:40 am Completed :-)

Smoothest update I've had in 5 years of Ford Sync ownership !!!!!
Oh my.... Have they finally cracked it? Notice any differences in settings etc?

Anyone been able to connect to home WiFi and check for updates to see if the car detect it.
Really late reply but the update is available through WiFi connection, installation took a while as my router isn't best situated for on the drive updates.
ST Line Vignale 155ps Solar silver
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Sparks
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Post by Sparks »

SeanPum wrote: Fri Nov 17, 2023 10:01 pm
Wdf76 wrote: Fri Sep 25, 2020 10:30 am
Stevep999 wrote: Fri Sep 25, 2020 9:40 am Completed :-)

Smoothest update I've had in 5 years of Ford Sync ownership !!!!!
Oh my.... Have they finally cracked it? Notice any differences in settings etc?

Anyone been able to connect to home WiFi and check for updates to see if the car detect it.
Really late reply but the update is available through WiFi connection, installation took a while as my router isn't best situated for on the drive updates.
That's good, I thought Ford had done away with WiFi on Sync...Apparently not. I'll just leave mine to do it's own thing when it wants with the maps, once they sort out the xml upload..
Ford Puma ST-Line Vignale 155 Automatic.
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Vantage
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Post by Vantage »

I have updated the car to F12 maps and an xml file was created. I'm now trying to upload the file to the Ford website but have encountered a problem.

I have located the xml file after clicking on the "Browse for log file" tab but after opening it, all I'm getting is a spinning circle where the green tick would be if it had worked ok. I've tried to upload it several times but always get the spinning circle.

I see that others have had trouble uploading the file but it seems they are getting a file error message whereas I don't.

I used the Ford Live Chat who suggested I delete browsing history and cookies, which I have, but it made no difference.

Has anyone else experienced this?
Puma ST-Line X 155 | Manual | Grey Matter | Driver Assistance Pack | Winter Pack | Power Tailgate | Spare Wheel
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Rizmo
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Post by Rizmo »

Vantage wrote: Tue Nov 21, 2023 4:39 pm I have updated the car to F12 maps and an xml file was created. I'm now trying to upload the file to the Ford website but have encountered a problem.

I have located the xml file after clicking on the "Browse for log file" tab but after opening it, all I'm getting is a spinning circle where the green tick would be if it had worked ok. I've tried to upload it several times but always get the spinning circle.

I see that others have had trouble uploading the file but it seems they are getting a file error message whereas I don't.

I used the Ford Live Chat who suggested I delete browsing history and cookies, which I have, but it made no difference.

Has anyone else experienced this?
The xml file title should contain your full vin number. Check that first. If it's ok try again in a few days. If not an email to Ford CRC is another possibility explaining your issue.
Puma ST-Line-Vignale 155 manual, magnetic grey, DAP, electric tailgate. New in December 2021.
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Vantage
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Post by Vantage »

Hi Rizmo, thanks very much for your reply.

The vin on the file is indeed correct, I've not had any previous upload problems before and it normally goes on instantly so will give it another go in a couple of days time as you suggest.

Thanks again.
Puma ST-Line X 155 | Manual | Grey Matter | Driver Assistance Pack | Winter Pack | Power Tailgate | Spare Wheel
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Vantage
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Post by Vantage »

Rizmo wrote: Tue Nov 21, 2023 5:43 pm
Vantage wrote: Tue Nov 21, 2023 4:39 pm I have updated the car to F12 maps and an xml file was created. I'm now trying to upload the file to the Ford website but have encountered a problem.

I have located the xml file after clicking on the "Browse for log file" tab but after opening it, all I'm getting is a spinning circle where the green tick would be if it had worked ok. I've tried to upload it several times but always get the spinning circle.

I see that others have had trouble uploading the file but it seems they are getting a file error message whereas I don't.

I used the Ford Live Chat who suggested I delete browsing history and cookies, which I have, but it made no difference.

Has anyone else experienced this?
The xml file title should contain your full vin number. Check that first. If it's ok try again in a few days. If not an email to Ford CRC is another possibility explaining your issue.

I've tried to upload the xml file again today but still have the spinning circle.

I've emailed Ford CRC explaining the problem but have just had a reply with the unsatisfactory suggestion of getting in touch with my dealer to sort it.

I think I'm going to have to do the update again by deleting the xml file off the stick, emptying the waste bin and taking it from there. I assume I can do this and a new xml file will be created.
Puma ST-Line X 155 | Manual | Grey Matter | Driver Assistance Pack | Winter Pack | Power Tailgate | Spare Wheel
Stevep999
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Post by Stevep999 »

there used to be an interrogator file you can download to produce a xml log file
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Iainrr55
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Post by Iainrr55 »

You could always try the CyanLabs route.....!
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Vantage
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Post by Vantage »

Stevep999 wrote: Thu Nov 23, 2023 12:18 pm there used to be an interrogator file you can download to produce a xml log file
Hi Stevep999, Thanks for this suggestion.

I found a link to the Interrogator Tool on an older thread. I tried this in the car and it did create a new xml file but am still getting a spinning circle when trying to upload. There must be something wrong with the map update on my car as that is now 2 separate xml's that don't work even though the car is showing F12 maps version on the Sync screen.

I think I'll do the whole update again and see how it goes.

Iainrr55 wrote: Thu Nov 23, 2023 1:30 pm You could always try the CyanLabs route.....!
Hi Iainrr55, Thanks for this but I'm a bit of a technophobe so will try the update again.
Puma ST-Line X 155 | Manual | Grey Matter | Driver Assistance Pack | Winter Pack | Power Tailgate | Spare Wheel
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