Sync software update !!!

Faults and Technical chat for the Ford Puma
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Mike
Posts: 1372
Joined: Wed Dec 23, 2020 9:15 pm
Location: North East

Post by Mike »

My car says my software is all up to date when it was on the drive earlier, still no DAB logos when on full screen and also Ford site is now saying another maps update 23gb is due ?


Spoke to someone from merc the other day and they don’t know what is in the updates they apply to cars and also they have dab logo issues ?
ST Line X 155 Agate Black with comfort pack plus spare wheel( sold :( )

Deleted User 361

Post by Deleted User 361 »

Mike wrote: Sun Jul 11, 2021 2:50 pm My car says my software is all up to date when it was on the drive earlier, still no DAB logos when on full screen and also Ford site is now saying another maps update 23gb is due ?
Sounds the same as mine (don’t know about dab logos though, not checked lately)

Every couple of days I get an email from sync support saying they are still “working” on resolving my problem
Deleted User 361

Post by Deleted User 361 »

Got another “they are still working on it” email

Told them I’m not interested in them contacting me any more

Will just continue using CarPlay and ignore any sync updates (not that I can get any)
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sinlessUK
Posts: 1307
Joined: Wed Aug 12, 2020 8:26 am
Location: Nottinghamshire

Post by sinlessUK »

I'm still waiting for the MEM_ERR01 resolution.

09/07 - Rang me to tell me how to fix the DAB logos but I said wrong person I ain't got any issues.
12/07 - Third email to say Live Traffic has been fixed. I know, I've read and responded to all the other emails, stating this.
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Mike
Posts: 1372
Joined: Wed Dec 23, 2020 9:15 pm
Location: North East

Post by Mike »

sinlessUK wrote: Mon Jul 12, 2021 2:12 pm I'm still waiting for the MEM_ERR01 resolution.

09/07 - Rang me to tell me how to fix the DAB logos but I said wrong person I ain't got any issues.
12/07 - Third email to say Live Traffic has been fixed. I know, I've read and responded to all the other emails, stating this.
What was the answer to fixing the logos?
ST Line X 155 Agate Black with comfort pack plus spare wheel( sold :( )
Deleted User 361

Post by Deleted User 361 »

Got another email today

They say they’ve checked and my car is fully up to date and they are going to fix the issue of the website offering me an update that no longer applies

Won’t be holding my breath for something to happen
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sinlessUK
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Location: Nottinghamshire

Post by sinlessUK »

Mike wrote: Mon Jul 12, 2021 6:25 pm
sinlessUK wrote: Mon Jul 12, 2021 2:12 pm I'm still waiting for the MEM_ERR01 resolution.

09/07 - Rang me to tell me how to fix the DAB logos but I said wrong person I ain't got any issues.
12/07 - Third email to say Live Traffic has been fixed. I know, I've read and responded to all the other emails, stating this.
What was the answer to fixing the logos?
Didn't say as I interrupted them before they offered me a fix I didn't need..
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sinlessUK
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Location: Nottinghamshire

Post by sinlessUK »

tonyt2021 wrote: Tue Jul 13, 2021 12:37 pm Got another email today

They say they’ve checked and my car is fully up to date and they are going to fix the issue of the website offering me an update that no longer applies

Won’t be holding my breath for something to happen
I just had a similar explanation for my MEM_ERR01. We've buggered things up since the last fix and now need a fix to fix the previous fix :lol:
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Rays1
Posts: 784
Joined: Tue Dec 15, 2020 5:41 pm

Post by Rays1 »

Yes I received a similar message today.
Basically saying if "my Puma is on Maps F10 and SYNC3 v3.4.21020, then I can ignore file updates on Ford's website as it's a website fault. The next software will be out by end of the year and fault will be fixed by then"
Mike
Posts: 1372
Joined: Wed Dec 23, 2020 9:15 pm
Location: North East

Post by Mike »

my car is showing 3.4.21020 and f10 maps same as Rays1 , grace note 1.11.2316 and yet still no DAB logos

so maps doesn't require the 22gb update showing now? that is why the car isn't updating through wifi
ST Line X 155 Agate Black with comfort pack plus spare wheel( sold :( )
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