Sync software update !!!

Faults and Technical chat for the Ford Puma
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Deleted User 229

Post by Deleted User 229 »

Map Update to F9. This is quite comical really. I have just received this message from CRC "After investigating this further we have found that you are absolutely able to upgrade to f9 maps" but absolutely no means of downloading the update on the SYNC Update screen!

Finally bit the bullet and booked it in for my Dealer to perform the update. Probably two hours waiting which at my time of life are very valuable :shock:

Stevep999
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Post by Stevep999 »

Is the dealer charging you ?
Full fat ST in Magnetic, DAP, Performance pack, panorama & tailgate :-) - ordered end of March delivered end of May LOVE IT

PUMA ST-X Plus First Edition Plus in Agate Black with comfort pack :-) retired June 2022
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sinlessUK
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Post by sinlessUK »

Mines being done under warranty....
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sinlessUK
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Post by sinlessUK »

Mines being done under warranty. Did say stipulate £0.00p cost :D
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Wdf76
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Post by Wdf76 »

FirstFord1972 wrote: Mon Nov 09, 2020 11:31 am Map Update to F9. This is quite comical really. I have just received this message from CRC "After investigating this further we have found that you are absolutely able to upgrade to f9 maps" but absolutely no means of downloading the update on the SYNC Update screen!

Finally bit the bullet and booked it in for my Dealer to perform the update. Probably two hours waiting which at my time of life are very valuable :shock:
Be sure to check that the update has been successful. Mine was supposedly updated last week (at the dealership), software version still shows build 19200
Deleted User 229

Post by Deleted User 229 »

The Dealer has just come back to me to say that there is nothing that they can do (Lookers).
Stevep999
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Post by Stevep999 »

Once dealer plugged mine in, did TCU and APJM updates then map update appeared on web page whilst it was still in bay. They stuck the map update on stick for me to complete as I couldn't stay the further 2 hrs. Think the plugging it in just pushes the log updates direct from car. Since uploading map log file it took 7 days to acknowledge
Full fat ST in Magnetic, DAP, Performance pack, panorama & tailgate :-) - ordered end of March delivered end of May LOVE IT

PUMA ST-X Plus First Edition Plus in Agate Black with comfort pack :-) retired June 2022
robgee
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Post by robgee »

FirstFord1972 wrote: Mon Nov 09, 2020 2:14 pm The Dealer has just come back to me to say that there is nothing that they can do (Lookers).
So the update is showing for you VIN on the Ford update site ?

If so you might want to quote what Ford says on the update page

If you need assistance with the installation process, please contact your local Dealer who'll be happy to help you. !
Ford Puma 125 ST-Line X FIRST EDITION Desert Island Blue (previous)
Ford Puma 155 ST-Line X Blazer Blue (current)
Deleted User 229

Post by Deleted User 229 »

robgee wrote: Mon Nov 09, 2020 2:21 pm
FirstFord1972 wrote: Mon Nov 09, 2020 2:14 pm The Dealer has just come back to me to say that there is nothing that they can do (Lookers).
So the update is showing for you VIN on the Ford update site ?

Nope, that’s the problem.
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Harrygt40
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Post by Harrygt40 »

Anybody any clue....I have tried to update the Map a couple of times both say it's been successful yet dosen't download the log file for uploading to web site. I have also downloaded the file if you don't get a log file generated, unfortunately it dosen't work.
In part 1 of the prepare update it states I should have a folder called SyncMyRide, one file autoinstall.lst and one file called DONTINDX.MSA.
In the twice I have downloaded this large file and extracted it, I only have folder SyncMyRide, one file autoinstall.lst. has anyone experienced this?
The last time I updated Sync it was no problem and had the folder and both files.
Ford Puma ST LINE X First Edition Solar Silver all the toys bar heated seats :cry:
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