Sync software update !!!

Faults and Technical chat for the Ford Puma
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Deleted User 361

Post by Deleted User 361 »

Seems to be a problem with Ford's update servers, both OTA & Website

Car was saying there were no more updates to download, unlikely, so I ran the interrogator but the website still says I need maps update

So tried to download the update (so I had it should I happen to do a long trip soon) and it just sits there endlessly trying to package up the download (normally only takes 10 seconds or so)

Please Ford, sort this crap out

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Sparks
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Location: Warwickshire

Post by Sparks »

:lol: :lol: Had a longish trip to do today, so, popped in newly formatted usb drive with newly downloaded 8Gig map update.....Instantly went to Error001. OTA updates state that the system is up to date.....
Thank goodness for Android Auto.... :D
Ford Puma ST-Line Vignale 155 Automatic.
Driver Assistance Pack. Power Tailgate etc. etc....Frozen White. 🚷🚳
Wireless Android Auto. 8-)
Previous Puma ST-Line X First Edition.
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sinlessUK
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Post by sinlessUK »

Sparks wrote: Thu Jun 24, 2021 2:15 pm :lol: :lol: Had a longish trip to do today, so, popped in newly formatted usb drive with newly downloaded 8Gig map update.....Instantly went to Error001. OTA updates state that the system is up to date.....
Thank goodness for Android Auto.... :D
At least I'm not alone. Exactly the same issue with mine.

Ford have said they have an issue regarding the MEM_ERR001 and will elaborate more on the 29-06-21.
A website issue :!: :!:
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Rays1
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Joined: Tue Dec 15, 2020 5:41 pm

Post by Rays1 »

Been in contact with Ford UK today.
They have raised a "Case Number" regarding the additional map downloads that keep on appearing for my (and possibly many of yours) vehicle on Ford's online software update page.
Ford advised, that so long as my vehicles own Sync 3.4 system confirms F10 Maps are installed (it does) then to 'ignore' any suggestion that further map updates are required.
They have promised to correct their system if and as maybe necessary and to reply back to myself once Ford Sync Technical have had the opportunity to investigate.

Might be idea for everyone else to simply ignore the additional map updates if you believe you already have F10 installed!
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Sparks
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Location: Warwickshire

Post by Sparks »

Good advice......Ignoring it keeps you sane.... :D
Ford Puma ST-Line Vignale 155 Automatic.
Driver Assistance Pack. Power Tailgate etc. etc....Frozen White. 🚷🚳
Wireless Android Auto. 8-)
Previous Puma ST-Line X First Edition.
Deleted User 361

Post by Deleted User 361 »

Got told by Ford chat support that Safari isn't a supported browser for update/map downloads now, so told them to stick it
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Stoopo
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Post by Stoopo »

Map updates are pretty useless anyway. I bought F7 for my Focus and it was no different to F6 really. I guess roads do change but 22gb is a massive download. What has actually changed with it to justify such a huge file?
Puma Frozen White ST Line X 155 Winter Pack & Driver Assistance Pack.
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Rizmo
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Location: Peterlee, Co Durham

Post by Rizmo »

It must be Ford replaces all the map flies.
Puma ST-Line-Vignale 155 manual, magnetic grey, DAP, electric tailgate. New in December 2021.
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Stoopo
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Post by Stoopo »

Well. I’ve just been out shopping with the wife and whilst she was in a shop I didn’t want to go into I had a look at my sync, etc. It seems I’m not only up to date with that but also my maps are showing as F10. Obviously done over the Wi-Fi whilst sat on the drive.

I’m not going to mess about with it any more now - just let it sort itself out whilst it’s sat doing nothing.
Puma Frozen White ST Line X 155 Winter Pack & Driver Assistance Pack.
Rays1
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Joined: Tue Dec 15, 2020 5:41 pm

Post by Rays1 »

I've had 3 emails from Ford Technical so far with regard to the the latest round of MAP updates.
That's an additional 2 map updates since successfully installing F10 maps, neither of which from what I can tell have worked).
Their lastest email advised me that they working the problem and will provide a progress report next day or so....I live in hope.

Message from from Ford Technical yesterday...still working the issue, promised to get back to me in week! Yes that's another week.
Last edited by Rays1 on Fri Jul 02, 2021 8:47 pm, edited 1 time in total.
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