New puma died

Faults and Technical chat for the Ford Puma
Pumanic
Posts: 27
Joined: Tue Apr 06, 2021 8:31 pm

Re: New puma died

Post by Pumanic » Wed Apr 07, 2021 5:52 pm

Sparks wrote:
Tue Apr 06, 2021 9:59 pm
Someone else had trouble similar to this and it was determined that the battery needed changing (There has been problems with the Rombat 12v batteries). However, the dealer wouldn't change it until Ford had OK'd it as they didn't want to carry the cost.
Yours may have a different problem. The Dealers comment about it not being run enough is rubbish, I've been given that one as the cause for 'Deep sleep mode' activating. They just say it because they have no idea and won't accept that the batteries are faulty.
They called me today asking how long I had left standing, how often I am notified it's in deep sleep. I told them I only had the car back 6 days from when they fixed it and I will not have my driving blamed. They quickly back tracked. If I can't drive it as little as I want or need them it isn't fit for purpose.

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Sparks
Posts: 923
Joined: Fri Aug 07, 2020 5:40 pm
Location: Warwickshire

Re: New puma died

Post by Sparks » Wed Apr 07, 2021 5:59 pm

Pumanic wrote:
Wed Apr 07, 2021 5:52 pm
Sparks wrote:
Tue Apr 06, 2021 9:59 pm
Someone else had trouble similar to this and it was determined that the battery needed changing (There has been problems with the Rombat 12v batteries). However, the dealer wouldn't change it until Ford had OK'd it as they didn't want to carry the cost.
Yours may have a different problem. The Dealers comment about it not being run enough is rubbish, I've been given that one as the cause for 'Deep sleep mode' activating. They just say it because they have no idea and won't accept that the batteries are faulty.
They called me today asking how long I had left standing, how often I am notified it's in deep sleep. I told them I only had the car back 6 days from when they fixed it and I will not have my driving blamed. They quickly back tracked. If I can't drive it as little as I want or need them it isn't fit for purpose.
I couldn't agree more. I drove my last car (Ford Fiesta Active) less during the first lock down without any problems....It's just a stock answer because they don't know or won't admit to the problem.
Ford Puma ST-Line X First Edition (Manual)...Frozen White.

Pumanic
Posts: 27
Joined: Tue Apr 06, 2021 8:31 pm

Re: New puma died

Post by Pumanic » Wed Apr 07, 2021 6:04 pm

Sparks wrote:
Wed Apr 07, 2021 5:59 pm
Pumanic wrote:
Wed Apr 07, 2021 5:52 pm
Sparks wrote:
Tue Apr 06, 2021 9:59 pm
Someone else had trouble similar to this and it was determined that the battery needed changing (There has been problems with the Rombat 12v batteries). However, the dealer wouldn't change it until Ford had OK'd it as they didn't want to carry the cost.
Yours may have a different problem. The Dealers comment about it not being run enough is rubbish, I've been given that one as the cause for 'Deep sleep mode' activating. They just say it because they have no idea and won't accept that the batteries are faulty.
They called me today asking how long I had left standing, how often I am notified it's in deep sleep. I told them I only had the car back 6 days from when they fixed it and I will not have my driving blamed. They quickly back tracked. If I can't drive it as little as I want or need them it isn't fit for purpose.
I couldn't agree more. I drove my last car (Ford Fiesta Active) less during the first lock down without any problems....It's just a stock answer because they don't know or won't admit to the problem.
It's such a shame, I love driving it. I have had 2 fiestas and a grandland x as courtesy cars during these issues and they aren't a patch on my puma

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Chocky
Posts: 105
Joined: Sat Aug 15, 2020 11:26 pm

Re: New puma died

Post by Chocky » Wed Apr 07, 2021 6:06 pm

Pumanic wrote:
Wed Apr 07, 2021 5:52 pm
They called me today asking how long I had left standing
Were you the first owner. Had it from delivery mileage?

Pumanic
Posts: 27
Joined: Tue Apr 06, 2021 8:31 pm

Re: New puma died

Post by Pumanic » Wed Apr 07, 2021 6:17 pm

Chocky wrote:
Wed Apr 07, 2021 6:06 pm
Pumanic wrote:
Wed Apr 07, 2021 5:52 pm
They called me today asking how long I had left standing
Were you the first owner. Had it from delivery mileage?
Yes. Had single figure mileage on the clock

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