Can’t unlock from passenger side

Faults and Technical chat for the Ford Puma
Wdf76
Posts: 1222
Joined: Tue Feb 11, 2020 3:44 pm

Re: Can’t unlock from passenger side

Post by Wdf76 » Sat Jul 11, 2020 8:50 am

How daft is that statement from Allen Ford...

Your car is telling you there's a problem through the app. May be a drain on your battery.

They investigate and bill Ford. I don't see their problem.

Have you wired anything in yourself?

2bar
Posts: 63
Joined: Mon Dec 23, 2019 7:40 pm

Re: Can’t unlock from passenger side

Post by 2bar » Sat Jul 11, 2020 8:57 am

Wdf76 wrote:
Sat Jul 11, 2020 8:50 am
How daft is that statement from Allen Ford...

Your car is telling you there's a problem through the app. May be a drain on your battery.

They investigate and bill Ford. I don't see their problem.

Have you wired anything in yourself?
No mate,I've had a problem with locking and unlocking the passenger door for a week or so and the deep sleep mode been on my app for about 4 days now

Wdf76
Posts: 1222
Joined: Tue Feb 11, 2020 3:44 pm

Re: Can’t unlock from passenger side

Post by Wdf76 » Sat Jul 11, 2020 9:06 am

Screenshot your app just in case the fault disappears.

And feel free to use another Ford dealer. I would pal.

robgee
Posts: 443
Joined: Thu Mar 12, 2020 3:37 pm
Location: Dunstable UK

Re: Can’t unlock from passenger side

Post by robgee » Sat Jul 11, 2020 10:16 am

Is there anything showing on the sync or the car to say there is an issue ?

2bar
Posts: 63
Joined: Mon Dec 23, 2019 7:40 pm

Re: Can’t unlock from passenger side

Post by 2bar » Sat Jul 11, 2020 10:41 am

robgee wrote:
Sat Jul 11, 2020 10:16 am
Is there anything showing on the sync or the car to say there is an issue ?
No mate only on the app and passenger door not unlocking or locking

mart108
Posts: 23
Joined: Mon Feb 10, 2020 10:20 am

Re: Can’t unlock from passenger side

Post by mart108 » Mon Jul 13, 2020 7:11 pm

Mine is doing exactly the same thing.
Passenger side lock/unlock from the door handle has stopped working.
Also my app is telling me its in power saving mode each time I drive it.
I've got to book it in for a few things so I'll add this to the list :roll:

2bar
Posts: 63
Joined: Mon Dec 23, 2019 7:40 pm

Re: Can’t unlock from passenger side

Post by 2bar » Tue Jul 14, 2020 10:49 am

Mine has been in the garage since thursday and still no answers why this is happening

robgee
Posts: 443
Joined: Thu Mar 12, 2020 3:37 pm
Location: Dunstable UK

Re: Can’t unlock from passenger side

Post by robgee » Tue Jul 14, 2020 1:14 pm

2bar wrote:
Tue Jul 14, 2020 10:49 am
Mine has been in the garage since thursday and still no answers why this is happening
Hope they gave you another car to use.

Is it in just for that reason ?

2bar
Posts: 63
Joined: Mon Dec 23, 2019 7:40 pm

Re: Can’t unlock from passenger side

Post by 2bar » Tue Jul 14, 2020 3:06 pm

robgee wrote:
Tue Jul 14, 2020 1:14 pm
2bar wrote:
Tue Jul 14, 2020 10:49 am
Mine has been in the garage since thursday and still no answers why this is happening
Hope they gave you another car to use.

Is it in just for that reason ?
Yes got a courtesy car and this is the the only thing it has gone in for

robgee
Posts: 443
Joined: Thu Mar 12, 2020 3:37 pm
Location: Dunstable UK

Re: Can’t unlock from passenger side

Post by robgee » Thu Jul 16, 2020 9:23 am

I would get them to check if there is any software updates for the BCM module ?

Service functions of that module state

Reset the Battery Monitoring Sensor Learned Values

This application will reset the learned values of the Battery Monitoring Sensor stored by the BCM

20191204-G2148570-2

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