emergency call system malfunction

[wgtwiddle]

Emailed dealer yesterday, got called from Ford today. Now booked in for a fix.

[Sparks]

This problem appears to have happened before.Ford Puma (2019 – 2021)
Published on 27. 06. 2021
Problem description:

A problem may occur with the current Telematic control unit (TCU) software, which could affect the functionality of the eCall system. As a result, emergency service may not be contacted in case of need.

The Ford Puma models affected by this recall were manufactured between 15 July 2019 and 12 February 2021.

Ford recall code: 21C12
Affected models: Explorer, Puma, Focus, S-Max, Galaxy, Kuga
Vehicle numbers (worldwide): 680

I didn't get any recalls on my First Edition and have checked since and nothing outstanding. If only 680 vehicles were affected worldwide, there won't have been many (if any) Puma's involved.

[Wowzz]

This problem appears to have happened before.Ford Puma (2019 – 2021)
Published on 27. 06. 2021
Problem description:

A problem may occur with the current Telematic control unit (TCU) software, which could affect the functionality of the eCall system. As a result, emergency service may not be contacted in case of need.

The Ford Puma models affected by this recall were manufactured between 15 July 2019 and 12 February 2021.

Ford recall code: 21C12
Affected models: Explorer, Puma, Focus, S-Max, Galaxy, Kuga
Vehicle numbers (worldwide): 680

I didn't get any recalls on my First Edition and have checked since and nothing outstanding. If only 680 vehicles were affected worldwide, there won't have been many (if any) Puma's involved.

Are you saying only 680 vehicles are involved ?
That is definitely not the case.
Thousands of cars have the SOS problem.

[Sparks]

This problem appears to have happened before.Ford Puma (2019 – 2021)
Published on 27. 06. 2021
Problem description:

A problem may occur with the current Telematic control unit (TCU) software, which could affect the functionality of the eCall system. As a result, emergency service may not be contacted in case of need.

The Ford Puma models affected by this recall were manufactured between 15 July 2019 and 12 February 2021.

Ford recall code: 21C12
Affected models: Explorer, Puma, Focus, S-Max, Galaxy, Kuga
Vehicle numbers (worldwide): 680

I didn't get any recalls on my First Edition and have checked since and nothing outstanding. If only 680 vehicles were affected worldwide, there won't have been many (if any) Puma's involved.

Are you saying only 680 vehicles are involved ?
That is definitely not the case.
Thousands of cars have the SOS problem.

No....I as reading the recall report for earlier problems which stated 680 vehicles....We are not discussing the latest debacle ..

[Stevep999]

So my TCU is on backorder apparently, has anyone actually managed to get theirs replaced yet ? ?

[AMS1969]

Mines booked in for the 31st August, they did say issues getting the replacement parts, think the first date they offered to do it was 17th August, so that sounds about right

[Helmet]

Gonna say, that built between date must have a lot of layover because mine was built in April 22 and has had said fault since the day l collected it!.....

[Stevep999]

The CURRENT recall is 22c16. Dates given for these affected this year. Mine falls outside of this. It definitely worked before some update occured.

[Helmet]

Ah, thank you Stevep999 - thought there must be more bugs in the soft/ hard ware since!....

[Capcom33]

My puma is booked in today for the fix. I will confirm if it actually resolves the issue once I get the car back.

Ford puma st line x June 2022