Had this error pop up yesterday. I've done hard reset of sync system to no avail. LOTS of posts in FB forums over last few days reporting same issue.
I have no modem ESN showing in sync anymore. I've lost the SOS button, ford pass access and traffic.
Anyone else had same ????
emergency call system malfunction
User AMS1969 has just reported the same on another thread. Possibly a network provider fault?Stevep999 wrote: ↑Mon Jun 13, 2022 10:43 am Had this error pop up yesterday. I've done hard reset of sync system to no avail. LOTS of posts in FB forums over last few days reporting same issue.
I have no modem ESN showing in sync anymore. I've lost the SOS button, ford pass access and traffic.
Anyone else had same ????
Puma ST Line Vignale 125, DAP Magnetic
viewtopic.php?f=11&t=1241
Every now and again it happens to me. I just ignore it and has made no difference, touch wood.
Every now and again it happens to me. I just ignore it and has made no difference, touch wood.
Last edited by sinlessUK on Mon Jun 13, 2022 10:57 am, edited 1 time in total.
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possible, LOTS of locations and lots of users. Wonder if Ford haven't paid someone ! ! ! !
Full fat ST in Magnetic, DAP, Performance pack, panorama & tailgate - ordered end of March delivered end of May LOVE IT
PUMA ST-X Plus First Edition Plus in Agate Black with comfort pack retired June 2022
- ordered end of March delivered end of May LOVE ITPUMA ST-X Plus First Edition Plus in Agate Black with comfort pack
retired June 2022I booked mine in for the service check that it asked for but was told it’s nothing to worry about and happens when the back up battery starts to drain down and will clear after a decent drive, it’s not going in till month end so will report back
according to dealer big failure on fords network causing all issues
Full fat ST in Magnetic, DAP, Performance pack, panorama & tailgate - ordered end of March delivered end of May LOVE IT
PUMA ST-X Plus First Edition Plus in Agate Black with comfort pack retired June 2022
- ordered end of March delivered end of May LOVE ITPUMA ST-X Plus First Edition Plus in Agate Black with comfort pack
retired June 2022
Logged with ford pass people, lets see what they say......
Full fat ST in Magnetic, DAP, Performance pack, panorama & tailgate - ordered end of March delivered end of May LOVE IT
PUMA ST-X Plus First Edition Plus in Agate Black with comfort pack retired June 2022
- ordered end of March delivered end of May LOVE ITPUMA ST-X Plus First Edition Plus in Agate Black with comfort pack
retired June 2022Just to add -
My wife picked up a new Puma few weeks back.
All working fine, until Sunday around 6pm. Location was lost from Ford pass. I done the “IT” reboot and removed the Ford pass only to be unable to re-add.
I have since been getting the same message - emergency call malfunction.
I called Ford pass and the lady I spoke with confirmed I need to take this back to Fords so interesting read on this thread!!
It gets better - called my local service department today and they are unable to book me in as their systems have “gone down” - they will call me back when they are back up.
I do wonder if this is connected - however, I explained my issue and the chap I spoke with was going to find out if this is a quick fix but sounds like a wider issue.
On a final note - my Puma ST is working absolutely fine
My wife picked up a new Puma few weeks back.
All working fine, until Sunday around 6pm. Location was lost from Ford pass. I done the “IT” reboot and removed the Ford pass only to be unable to re-add.
I have since been getting the same message - emergency call malfunction.
I called Ford pass and the lady I spoke with confirmed I need to take this back to Fords so interesting read on this thread!!
It gets better - called my local service department today and they are unable to book me in as their systems have “gone down” - they will call me back when they are back up.
I do wonder if this is connected - however, I explained my issue and the chap I spoke with was going to find out if this is a quick fix but sounds like a wider issue.
On a final note - my Puma ST is working absolutely fine
