emergency call system malfunction
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Deleted User 1393
Ive just put in an order for a Cupra Formentor, if approved, which I should be I hope, then the Puma will be automatically cancelled. Being messed around once I can take, but not twice. It doesnt give me any confidence in Fords ability to provide a quality car. My last Car was a cupra and it had no issues.
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Tendai_R_Nzob
- Posts: 23
- Joined: Thu May 19, 2022 9:36 pm
Update from dealer today: seems to be a software issue affecting models built between Feb & April. What was clear from the call is they haven’t found a fix yet so no word on when they will release my car. Beyond frustrating but I’ve already waited 6 months, no point in cancelling now.
White ST Line X, with keyless entry, power tailgate & 19” alloys.
Make sense as mines an April build car - Bet you ford want us all back in the dealership for a plug in to fix the fault too!......
ST line X - Desert Island Blue
Ordered 30/1/22 - Built 18/4/22 - Sat in Dagenham yard since May - Collected 17/6/22 - To be fair it's been a wonderful car, so far!
Ordered 30/1/22 - Built 18/4/22 - Sat in Dagenham yard since May - Collected 17/6/22 - To be fair it's been a wonderful car, so far!
- ordered end of March delivered end of May LOVE ITCar at dealers, purchased to replace my written off vehicle. Insurer’s hire car returned in anticipation of collecting the Puma a day later. Pick up of same blocked by Ford 12 hours before due to collect. Watching this forum with interest to see when I’ll be back on the road. My comments don’t help the discussion but I’m watching in desperation!
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Tendai_R_Nzob
- Posts: 23
- Joined: Thu May 19, 2022 9:36 pm
I feel your pain, even had my insurance sorted. The way dealers are cautious about giving lead times makes one think it’s going to be a bit of a wait but I hope to be proven wrong.DerekFB wrote: ↑Tue Jun 28, 2022 10:06 am Car at dealers, purchased to replace my written off vehicle. Insurer’s hire car returned in anticipation of collecting the Puma a day later. Pick up of same blocked by Ford 12 hours before due to collect. Watching this forum with interest to see when I’ll be back on the road. My comments don’t help the discussion but I’m watching in desperation!
White ST Line X, with keyless entry, power tailgate & 19” alloys.
Follow up to my post went in today to get the emergency call system malfunction sorted out lucky ask service guy how long it would take and he checked with engineers and said its a know issue but as of yet there is no fix for it. There expecting a fix soon with a recall so they can update there software but thats not sorted yet and no time line of it so will just have to wait.
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Deleted User 1393
It must be exhausting being a Ford dealer, they have the second most recalls of any manufacturer. I mean they have 4 on the Puma in like a year alone and 162 in the peroid mentioned on the government site.
