Screen freezing

Faults and Technical chat for the Ford Puma
Britton
Posts: 48
Joined: Sun Dec 13, 2020 5:48 pm

Screen freezing

Post by Britton » Tue Jun 08, 2021 8:04 pm

Has anyone had the screen freeze on startup? Happened about 2/3 times now. Its like the screen half loads and is unresponsive only a restart makes it OK again.
155 ST-Line X Vignale

Rizmo
Posts: 430
Joined: Wed Sep 23, 2020 2:13 pm
Location: Peterlee, Co Durham

Re: Screen freezing

Post by Rizmo » Tue Jun 08, 2021 8:11 pm

Take a picture and show your dealer.
Puma ST-Line-X First Edition, Solar Silver

DesertIslandBlue
Posts: 78
Joined: Thu Nov 05, 2020 10:42 pm
Location: Cardiff

Re: Screen freezing

Post by DesertIslandBlue » Tue Jun 08, 2021 8:15 pm

Sync or dash?
If it’s sync then it could be an OTA update?
ST Line X mHEV 125 Desert Island Blue DAP+CP+HFPT

Britton
Posts: 48
Joined: Sun Dec 13, 2020 5:48 pm

Re: Screen freezing

Post by Britton » Thu Jun 10, 2021 6:37 am

Hi, it's the sync and I'm up to date on software.
155 ST-Line X Vignale

DesertIslandBlue
Posts: 78
Joined: Thu Nov 05, 2020 10:42 pm
Location: Cardiff

Re: Screen freezing

Post by DesertIslandBlue » Thu Jun 10, 2021 8:26 am

Haven't had that - one for your dealer...
ST Line X mHEV 125 Desert Island Blue DAP+CP+HFPT

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sinlessUK
Posts: 596
Joined: Wed Aug 12, 2020 8:26 am
Location: Nottinghamshire

Re: Screen freezing

Post by sinlessUK » Thu Jun 10, 2021 8:38 am

Have you tried a master reset before a dealer visit?
Ford Puma 1.0 Ecoboost 155 ST-Line X | Solar Silver
https://tinyurl.com/y44r939x

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Sparks
Posts: 1228
Joined: Fri Aug 07, 2020 5:40 pm
Location: Warwickshire

Re: Screen freezing

Post by Sparks » Thu Jun 10, 2021 8:43 am

Have you tried de-icer?...... :oops: :D
Ford Puma ST-Line X First Edition (Manual)...Frozen White.

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sinlessUK
Posts: 596
Joined: Wed Aug 12, 2020 8:26 am
Location: Nottinghamshire

Re: Screen freezing

Post by sinlessUK » Thu Jun 10, 2021 9:01 am

Sparks wrote:
Thu Jun 10, 2021 8:43 am
Have you tried de-icer?...... :oops: :D
:lol:
Ford Puma 1.0 Ecoboost 155 ST-Line X | Solar Silver
https://tinyurl.com/y44r939x

Stoopo
Posts: 170
Joined: Mon May 03, 2021 12:50 pm
Location: York

Re: Screen freezing

Post by Stoopo » Thu Jun 10, 2021 3:40 pm

Sounds like the old “turn off and back on” issue that all computers have at times.

My sync 2 very occasionally went blank on start up then was fine on restart.

Not had that issue with the Puma yet though.
Puma Frozen White ST Line X 155 Winter Pack & Driver Assistance Pack.

Mike
Posts: 408
Joined: Wed Dec 23, 2020 9:15 pm
Location: North East

Re: Screen freezing

Post by Mike » Thu Jun 10, 2021 7:29 pm

Had the nav screen freeze, couldn’t get anything to work , switched the car off went back a few mins later and all ok. No problems since.
ST Line X 155 Agate Black with comfort pack

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